Our Focus and Philosophy
The focus of Acadaca is to partner with clients to provide the optimal e-commerce platform to their customers. While there are core e-commerce principles, features, and functionality that must meet and exceed the best practices standard, we believe each company is unique. Our clients have deeply individual brands yet all share the objectives of profitable sales growth, gains in customer acquisition and retention, and the ability to provide a well branded and intuitive customer experience. However, because our clients’ customers vary in their shopping behavior, shopping cycle, responsiveness to merchandising and price sensitivity, we customize packaging our product and service.
At Acadaca, our goal is to understand your customer and your business objectives so we can marry and leverage our technology to achieve your goals. Unlike other e-commerce solution companies, we do not believe in the “one size fits all” approach, nor do we believe in charging a premium for treating each client individually.
Our approach reflects the convergence of best practices, skills, credentials, and experience while delivering personalized attention. At Acadaca, you will not get a junior team member doing the day-to-day work under the distant supervision of a senior team member. Instead, you will have an experienced team including a dedicated account manager, lead web developer, and the personalized attention of our executive team. In short, the entire team is accessible to you. Our belief is that each company has different needs and will benefit from the cross functional commitment from the entire Acadaca team.
Acadaca’s team has a proven track record of success and there is virtually no turnover. As a result, the knowledge base and cumulative experience stays within the company and is exploited for your benefit. Employees are rewarded financially based upon client satisfaction, and can become owners based upon performance. Acadaca is privately owned and free from the constraints of outside investors influencing the client base or profitability targets. This flexibility is demonstrated in our diverse client portfolio as well as our ability to adapt to client needs and requests. We are proud that our internal organic growth is a direct result of our client’s success.
Our philosophy is to empower clients so they, in turn, will empower their customers. We believe that the more we can share our knowledge and expertise with clients, the greater the opportunity they will share their business with us. As we collaborate, we identify tools, techniques, features, and functionality that will empower the customer. Under this model, we adhere to best practices by understanding what the customer wants, how they shop, how to communicate clearly and effectively, and help them find what they are looking for in the easiest and fastest way. Additionally, we encourage customers to return, shop more frequently, buy more each time, become a loyal customer and create a connection with the brand. The result is our clients and your customers feel empowered thus establishing long term relationships.
Acadaca is entrepreneurial and fast-paced. We leverage the latest available cutting edge tools and technology while simultaneously creating new features and functionality for our clients. Nearly half of our technology staff is dedicated to platform enhancements and the others are engaged in client implementations. We combine creativity and innovation with metrics benchmarking to create solutions for clients with the ability to measure success.